LOWER 48 U.S RETURN AND EXCHANGE POLICY: 

Freshly Picked proudly stands behind the quality of all our products. We want all of our customers to enjoy our products and make lasting memories. If you are dissatisfied with your purchase from our site, you may initiate a return or exchange HERE or if you have any additional questions/concerns, please contact us at hello@freshlypicked.com. 

If your product has a defect or you received something different than you ordered, please contact our customer service team for help with your return by emailing hello@freshlypicked.com or chat with them through our website.

 

Refund:

• Freshly Picked products can be returned for a refund (to the original payment method) for up to 30 days from the purchase date.
• Products must be unworn and in the original packaging.
• A photo of the item is required.

 

Return:

Exchange:

• Freshly Picked Products can be exchanged for up to 120 days from the purchase date.
• A photo of the item(s) is required.

• Exchange requests may not be available at the time your return is received. Please provide a backup option, should your requested item/style not be in stock. Depending on the price of the product(s) at time of purchase, there may be an amount due if exchanging for another product(s).

Store Credit:

• Freshly Picked Products can be returned for a store credit for an extra 10% bonus up to 120 days from the purchase date. (**store credit will be based on the amount paid at time of purchase)
• A photo of the item(s) is required.

*Be sure to refer to the product details under your product purchase for final sale details, as these items are not eligible for a return

*We cannot process or accept returns/exchanges in person. 

*Item(s) must be shipped back within 14 days of the receipt of your return label. Please note: when shipping your item(s) back to us, we strongly recommend that you use a delivery confirmation and track your package. Freshly Picked is not responsible for any lost exchange/return packages and because of this we do suggest that you get a confirmation receipt from the carrier when you drop off your return so you can track it. ***You cannot schedule a pickup with the carrier and must drop off in person to avoid any additional return shipping fees.

*All items not purchased directly from our site and purchased through any retailer must be handled directly with them. 

 

SWADDLE RETURN POLICY:

• Freshly Picked will accept returns on the Swaddle and Snuggle purchased directly from www.freshlypicked.com within 30 days of the purchase date on a case-by-case basis.
• Swaddle must be new, unwashed, and in all original packaging for safety reasons. We cannot accept returns or exchanges for a swaddle that has been used, washed, or if more than 30 days have passed since the purchase date. Proof of purchase (order number) is required.

 

CANADA/ALASKA/HAWAII RETURN POLICY:

• These orders placed directly from www.freshlypicked.com are eligible for a refund up to 30 days from purchase or returned for credit up to 120 days from purchase. They are not eligible for exchange. Customers are responsible for return shipping. You will not be charged a restocking fee. These returns must first be authorized by our customer service team. Please contact us at hello@freshlypicked.com to request a return authorization.

 

INTERNATIONAL RETURN POLICY:

• All purchases made outside the United States and Canada are final sale and not eligible for a return or exchange. 

 

Additional Return Policy Information:

• Shipping charges and Free Unlimited Returns for Store Credit or Exchanges with re:do + Shipping Protection are non-refundable.

• Freshly Picked is happy to assist with providing a return shipping label even if you opted out of our Free Unlimited Returns for Store Credit or Exchanges with re:do, however, the cost of the shipping label will be collected at the time of the return request. ***For customers in the lower 48 states only. 
• For gift returns, please select “Returning a Gift” on the Returns Portal page of our website or email hello@freshlypicked.com for assistance.
• All final sale, pre-order, or warehouse sale purchases are not eligible for a return or exchange. Please note, some sale or promotional items may be marked as final sale.

START YOUR RETURN HERE