FAQ's/Contact
How do I set up my swaddle for the first time?
To set up the Swaddle for the first time,
1. Lay out the Swaddle Blanket and connect the Snuggle Band to the Swaddle Blanket, at the top of the hook and loop strip. Most newborns will need the Snuggle Band as high as it can be placed on the Swaddle Blanket.
2. Lay your baby in the Swaddle. Your baby’s elbows should sit just below the top of the Snuggle Band.
3. It is unsafe for the top of the Snuggle Band to cover your baby’s shoulders. If it does, remove the Snuggle Band and move it lower on the Swaddle Blanket. Repeat Step 2 and 3 until your baby’s shoulders rest above the Snuggle Band.
Or watch this video here.
How do I size up my swaddle?
As your baby grows, you will want to adjust the product accordingly.
1. If you keep the swaddle blanket knot tied, check regularly and adjust the position of the knot to ensure your baby always has room to fully extend their legs. Just pick a slightly lower place on the Swaddle Blanket and tie the knot so that it closes slightly below the soles of their feet when their legs are fully outstretched.
2. As your baby grows in length, you also can readjust the snuggle band to be slightly lower on the blanket. Your baby may be strong enough to slide their arms out of the band if it doesn’t provide pressure from mid-bicep to wrist, so moving the Snuggle Band down on the Swaddle Blanket will help your baby safely and securely swaddled.
Or watch this video here.
How do you use the swaddle?
Please see our how to swaddle guide + video here.
How do I wash my swaddle?
To maintain effectiveness of the hook and loop material, both the Swaddle Blanket and Snuggle Band can be washed in low temperature using the provided mesh bag along with any other laundry. During washing, hook and loop should be secured to itself so that it doesn’t snag the surrounding fabric. Product should be dried on low heat.
Can I use just the inner snuggle band?
Yes, the inner Snuggle Band can be used with or without the Swaddle Blanket to keep baby feeling secure. The Snuggle Band can be used without or without arms strapped to their chest.
Can it be used with the arms out?
Yes, the Snuggle Band can be used without or without arms strapped to their chest. As your child starts to roll over or your pediatrician recommends, you may swaddle with the Swaddle Blanket and Snuggle Band below the armpit. In this case, the Snuggle Band should be secured around baby's chest, beneath the armpit and the swaddle blanket should be wrapped around baby's chest beneath the armpit so the arms are free. Always follow your pediatrician’s counsel.
Can I return my swaddle if the baby doesn’t like it?
Unfortunately, we cannot accept returns of used swaddle products for safety reasons.
Is there an age or weight limit for the Swaddle?
The Swaddle is designed for babies up to whenever baby can roll over, roughly 0-6 months of age. When your baby is able to roll over, and at your pediatrician’s advice, you should not swaddle your baby and discontinue use of this product.
What should my baby wear under the swaddle?
Always dress your baby appropriately in accordance with the ambient room temperature where they will be sleeping. Consult your pediatrician for specific guidance regarding temperature.
What temperature should the room be at?
The majority of your baby’s warmth and insulation in the night will come from the clothing they are wearing. Always dress your baby appropriately in accordance with the ambient room temperature where they will be sleeping. Consult your pediatrician for specific guidance regarding temperature.
When should I stop swaddling?
When your baby is able to roll over, and at your pediatrician’s advice, you should not swaddle your baby and discontinue use of this product.
What is the swaddle made out of?
Swaddle Blanket: 93% Rayon, 7% Spandex
Snuggle Band: 81% Polyester, 12% Rayon, 7% Spandex
Where is your swaddle made?
Our swaddles are handmade in a reputable facility in China. Freshly Picked has vetted the labor and safety standards of the factory and is confident in their ethical approach to manufacturing.
What testing has been done on the swaddle?
Freshly Picked is committed to the safety of our products and has undergone testing to ensure the safety of our products. Our swaddle passed all testing outlined by the Consumer Product Safety Commission to earn a Children’s Product Certificate (CPC) from a CPSC-approved facility. Below we have outlined the testing procedures performed and passed by the Swaddle and Snuggle by Freshly Picked.
Testing Procedures Performed and Passed
Chemical Detection Testing: Lead, Phthalates, Formaldehyde, Cadmium
Fabric Quality Testing: Flammability, Pilling Resistance, Colorfastness, Dimensional changes after home laundering
Construction Safety Testing: Sharp Edges, Sharp Products, Suffocation Hazards, Small Parts
What are the max and min dimensions of the Snuggle band?
The inner Snuggle band has a minimum diameter of 13” and a maximum diameter of 22"
around.
What is the TOG (thermal overall grade)?
0.35 TOG
How do I determine which size to purchase for my child?
Please measure your child's foot from heel to big toe, then reference our Size Guide to see which size will work best. All shoes run true to measurement. Please be sure to refer to the correct size chart within the Size Guide. If your child is in-between mocc sizes, we recommend sizing down.
How do I clean my moccasins?
We recommend using a damp cloth with a small amount of baby detergent. Baby detergent is gentle and has conditioners to prevent the moccasins from drying out.
First stuff them so the leather is tight. Then saturate the moccasins with the cleaning solution evenly. It's best to let the moccasins sit and dry (preferably in the sun, if you can). They might dry a little darker, but they will lighten up shortly after.
For suede moccasins, we recommend the Freshly Picked Suede Cleaning Kit.
My elastic piece that has been sewn together is sticking out of the side of my moccasin, what can I do about this?
That is a very easy fix! If you pull the opposing side of the elastic it will pull through to the center of the moccasin.
What type of leather do you use?
We pride ourselves on sourcing top quality leather and use 100% genuine cow hide leather for all our moccasins.
The leather looks different from shoe to shoe, is this normal?
Yes. We use the same color lot for each moccasin, however some hides have a slight variance in the color causing your moccasins to look a little different. Once they are worn a couple of times, they will start to even out. Since each mocc is handmade, each pair is unique with its own character and imperfections.
I have a crawling baby or a newly walking toddler, the toe of the shoe seems to be wearing the color off of the leather, is this normal?
Yes. The color may wear off slightly on the toe if your babe is dragging their toes on the ground while crawling or starting to walk. This is just the nature of leather and is completely normal!
It looks like my pair of moccasins came with two left feet, is this normal?
Yes. The pattern for our moccasins is the same for both feet. As your babe wears them, they will conform to their little feet and become the shape of that foot.
I purchased two different styles of moccasins in the same size. Why does there seem to be a size variation between the two styles?
Since our moccasins are made from 100% genuine leather, there can be differences in the thickness, especially from one texture to another. The thicker the leather, the more better they hold their shape, with less stretch.
This lends to them running a bit larger, with a slightly wider ankle since the thick leather doesn't cinch as much. Suede, for example, will run about a 1/2 size larger, since the leather is much thicker than the other soft soles.
Are Freshly Picked moccasins good for walkers?
Yes! Our soft soled moccasins are perfect for babes who are starting to walk! The American Academy of Pediatrics recommends soft soled shoes for early walkers, as children learn by gripping their toes on the ground and they don't need arch support yet. We have great articles here and here about why moccasins are the healthiest choice for first time walkers.
Freshly Picked stands behind the quality of our products and we are confident that you will love our diaper bag as much as we do! Our policy does state the following regarding our bags: "Freshly Picked stands behind the quality of our products and we are confident that you will love our diaper bag as much as we do! We proudly offer a Product Guarantee on all Diaper Bag products. We are happy to assist you with hardware defects including snaps, magnets and straps within one year of purchase. The Product Guarantee will not cover issues that arise from normal wear, such as stains, discoloration, scratches, rips or tears. If the product has been altered in any way by the consumer once purchased (ex: personalizing via paint/embroidery/vinyl), the warranty is void and no longer valid. We do not recommend using alcohol based products to clean this bag, and doing so will negate this guarantee. All items purchased through an unauthorized retailer, or a secondhand-seller are also not covered under our warranty. Warranty is also not valid on products won through promotional giveaways.
How can I clean my bag?
To clean the exterior of the bag, you can wipe down with a damp cloth. To clean the inside of the bag, you can wipe with a cloth with warm water and baby detergent, then air dry. AVOID alcohol based products on interior and exterior.
Do all bags include a changing pad?
The Classic Diaper Bag, Classic City Pack, Minimal Diaper Pack, Drawcord Diaper Pack, and the Weekender include a changing pad. The Classic Mini, Park Pack, Play Pack, and Classic Zip Pouch do not.
Can bag accessories be purchased separately (i.e. changing pad and straps)
You can now purchase a separate changing mat for your diaper bag! Stay tuned for straps coming soon!
Will my pump fit in the bags?
Many customers fit their pumps easily in our bags! Please refer to the dimensions listed for each bag to make sure it will fit your specific pump.
In what sizes are The Sandals by Freshly Picked offered?
Sandals are available in sizes 3-13.
Are The Sandal sizes the same as moccasin sizes?
No. They run true to standard child shoe sizes. We recommend ordering a size up from your regular moccasin size.
How does the buckle work?
The buckle is a custom prong-free design that makes it easy to put on your child's foot, and means the sandals work in between sizes as well. To use the buckle, thread the leather strap between the buckle and the notched end of the sliding catch. Slide the strap through the rest of the buckle as usual and you're done! To tighten, simply pull on the strap until the fit is comfortable.
What are the sandals made of, are they leather?
Our sandals are made out of high-quality, water-resistant leather on top with a genuine leather insole, sewn to a durable rubber sole. The buckle is a nickel-free metal.
Can boys wear The Sandal style?
Yes! Most of the sandal styles are considered unisex.
Do these work well with early walkers?
Yes! Our sandals tested well with early walkers. The cushioned rubber sole allows for flexibility, comfort, stability and durability.
Do these fit chubby feet?
In fit testing, the opening of the sandal fit the majority of chubby feet. We recommend the Carmel and Rockaway Sandal styles for extra chubby feet.
Where are The Sandals made?
Our sandals are handmade in Mexico by a family-run manufacturer in Mexico that has been in business for 65 years and employees moms and dads whose kids wear our product. They hand-make each sandal with the same care and attention that is used in the US, using the same high-quality natural leather.
In what sizes are Freshly Picked sneakers available?
Sneakers are avaiable in kids' 5-13, women's 6-10.
Are sneaker sizes the same as sandal sizes?
Yes. If in between sizes, we recommend sizing down. Keep in mind our shoes are made of premium leather, which naturally stretches over time.
What material the sneakers made of? Are they leather?
Our sneakers are made with a genuine leather exterior and leather lined, durable rubber soles.
Do the sneakers fit chubby feet?
Yes, you do not need to size down for chubby feet. The premium leather will stretch to fit the form of your/your child's feet over time.
How can I clean my sneakers?
We recommend using a damp cloth with a small amount of baby detergent. Baby detergent is gentle and has conditioners to prevent the leather from drying out.
Concerned with quality of your product(s)?
Freshly Picked stands behind the quality of our products and we are confident you will love your Freshly Picked product(s), as well! We proudly offer a Product Guarantee on our soft soles, mini soles, sneakers and sandals. We will offer credit or exchange for any manufacturer defects within six months of purchase. The Product Guarantee will not cover issues that arise from normal wear, sizing issues, print placement, or imperfections of natural materials. Normal wear includes scuffs or scratches based on wear or from any surfaces the shoes may have come in contact with. Because our shoes are handmade with natural leather, colors and textures may vary. We do not recommend using alcohol based products to clean our products, and doing so will negate this guarantee. Should you have any questions regarding the quality of your Freshly Picked product, please feel free to reach out to our customer support team at hello@freshlypicked.com
PLAY items (ball pit/play mat/play blocks):
If you have just opened your package and see any of the following concerns listed below, please let us know via email/chat within 48 hours of receiving your order. The following issues must be reported within 48 hours of delivery of the PLAY products:
-Color mix up
-Damaged or soiled product from transit
-Stains
-Rips
-Fabric punctures/holes
Please email us at hello@FreshlyPicked.com with 2-3 pictures of the issue, along with your order confirmation number and we'll be able to assist you.
I upgraded to 2 or 3 day shipping and my order didn't ship when I thought it would, why is that?
As it states on every product page, it may take 5-10 business days for your order to be processed and ready to ship. From there, the shipping time is determined by the shipping you selected at checkout.
If your order is placed before 3:00pm MST, it will be shipped the following business day. If your order is placed after 5:00pm MST, it will be shipped on the 2nd business day. Please note that we only ship Monday-Friday on business days only.
When will my order ship?
Orders typically take 5-10 business days to process before shipping, unless otherwise noted under the shipping details on the product page during the time you make your purchase.
Is Free Shipping available?
Free shipping is available for US orders over $100 before taxes.
What does FINAL SALE mean?
All final sale, third party or warehouse sale purchases are not eligible for a return or exchange.
How long do preorders take to ship?
All preorder timelines are specific to the date and product purchased. You can find preorder shipping estimates under the product page, during the time you make your purchase. Of course, our team is happy to help with any questions on your order.
How can I check the status of my order?
You can check your order status here. Each product may have a different fulfillment time frame. Ready to ship products generally take 2-3 business days, however we recommend referencing the product page at the time your order is placed for the most accurate fulfillment estimate.
What is your return policy?
Our return policy can be found on our policy page.
How is my return processed?
Once your return request has been approved, we will send you a return label (US orders only). Once we receive the returned product(s) back at our warehouse (after inspection), our team will process your return. For more information, please see our return policy here.
Can I change my order before it has shipped?
Unfortunately, we do not have the ability to change orders after they have been placed.
Why do I have to pay to pick up my package?
When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. We cannot declare your item as a gift, as that is illegal and a federal offense in the United States.
What is Route+?
Don't let porch pirates ruin your FP experience. Route protects your package against lost, damaged, or stolen items. By deselecting shipping protection during checkout, Freshly Picked is not liable for any lost, damaged, or stolen items.
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here: https://claims.route.com/.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Hello@Freshlypicked.com and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Do you wholesale your moccasins?
Yes, please apply here if you want to apply to be a Freshly Picked retailer.
How do I register my product if I purchased from a retailer?
Please visit https://freshlypicked.com/pages/register to register your purchase!
