Hello there, we look forward to hearing from you! For your convenience, we've collected all of our FAQ's in one location and hopefully you can find the answer to your question below. For faster checkout, we highly recommend creating an account.
Can I change my billing date?
Yes, you can edit your billing preferences in your account settings on freshlypicked.com.
Will a notification be sent before payment is going to be taken out or after it’s been processed?
You will receive an email once your credit card is charged every month, and your new $10 monthly rewards will automatically be added to your account.
What happens if my payment fails?
Your Fringe membership account access will expire and be inactive, until you are able to update your payment info.
How can I cancel my subscription?
While we hope you’d never want to cancel your subscription to The Fringe, you can cancel at any time. Simply email customer service: email@example.com
How are my rewards applied if I return product?
Your refund will be processed automatically and your rewards will be credited back to your subscription account.
If I cancel my subscription, do I still have access to my remaining balance? If so, for how long?
Yes! You can access your rewards at any time through your freshlypicked.com account login. You will not, however, have access to the 20% off Fringe benefits.
How soon after cancelling does the discount access expire?
You will lose access to your Fringe 20% savings immediately upon cancellation of your subscription, however, you will still have access to any leftover monthly rewards on your account.
Can my discount be shared with friends/family?
The Fringe savings and benefits are applicable to members only.
Can I gift any of my credit to someone else?
The Fringe savings and benefits are applicable to members only.
Can I use a Freshly Picked Gift Card to purchase The Fringe?
Is there an option to send a Fringe Subscription as a gift to someone else?
Yes, you simply purchase the annual subscription option ($120)
Why is there a gift card showing on my purchase?
Your Fringe credits will show as a gift card being redeemed when you use it on purchases.
Can I redeem less than the full value of my rewards?
No, you can only redeem your entire rewards’ value (unless your order total is less than your rewards’ value), or you may elect not to redeem your rewards for that purchase.
Can I cash out my rewards at the end of a period that they are NOT used?
No, the reward value is not applicable for cash out value. You can, however, redeem the rewards on Freshly Picked website purchases.
Can I join The Fringe if I live overseas?
You certainly can access all of The Fringe benefits except the free shipping, unfortunately.
How do I clean my moccasins?
With the Freshly Picked Suede Cleaning Kit.
The leather looks different from shoe to shoe, is this normal?
Yes! We use the same color for each shoe, however some hides have a slight variance in the color and your shoes may look a little different. Once they are worn a couple of times, they will start to even out. Also, since these are a handmade product, each pair is unique with its own character and imperfections.
I have a crawling baby or a newly walking toddler, the toe of the shoe seems to be wearing the color off of the leather, is this normal?
Yes! The color will wear off slightly on the toe if your baby is crawling and dragging their toes on the ground or if they are starting to walk and also dragging their toes from this. This is just the nature of leather and completely normal.
It looks like my pair of moccasins came with two left feet, is this normal?
Yes! The pattern for the moccasins is the same for both feet. The pair will look the same and as they are worn a definite left or right side will start to appear through love and memories.
We use the same pattern for all moccasins of the same size. However, Freshly Picked moccasins are handmade from genuine leather, which can cause a slight variation between the shoes. Leather hides can vary in thickness and, depending on the type of leather, there may be some size variations. For example, suede moccasins fit differently than leather moccasins because of their natural texture and ability to stretch over time.
Our soft soled moccasins are perfect for children who are starting to walk! The American Academy of Pediatrics (AAP) recommends soft soled shoes for early walkers as children learn by gripping their toes on the ground, and they don't need arch support yet. We have great articles here and here about why moccasins are the healthiest choice for first time walkers.
No, they run true to standard kid shoe sizes. So we recommend ordering a size up from your regular moccasin size.
The buckle is a custom prong-free design that makes it easy to put on your child's foot, and means the sandals work in between sizes as well. To use the buckle, thread the leather strap between the buckle and the notched end of the sliding catch. Slide the strap through the rest of the buckle as usual and you're done! To tighten, simply pull on the strap until the fit is comfortable.
The Sandal by Freshly Picked is made out of high-quality, water-resistant leather upper with a genuine leather insole sewn to a durable rubber sole. The buckle is a nickel-free metal.
In fit testing, the opening of the sandal fit the majority of chubby feet. We recommend the Carmel and Rockaway Sandal styles for extra chubby feet.
ORDER QUESTIONSI upgraded to 2 or 3 day shipping and my order didn't ship when I thought it would, why is that?
As it states on every product page, it may take 3-5 business days for your order to be processed and ready to ship, from there, the shipping time is determined by the shipping you selected at checkout.
If you order is placed before 5:00 pm MST that it will be shipped the following business day. If your oder is placed after 5:00 pm MST it will be shipped on the 2nd business day. Please note that we only ship M-F on business days only.
The free shipping that is mentioned on our website for orders over $100 only applies before taxes.
If you are sold out of one size of shoe can I buy another size of the same shoe and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because sometimes we do not restock certain styles of shoes once they sell out.
Where is my order?
Thank you so much for your order! You can check your order status here. Please allow at least 2-4 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check your inbox and spam folder.
What is your exchange or refund policy?
Our refund policy can be found on our policy page.
Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change size, shipping address or combine multiple orders).
When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. I cannot declare your item as a gift, it is illegal and a federal offense in the United States, a.k.a. I will go to jail. Thank you for asking though.
Do you wholesale your moccasins?
Yes, please apply here if you want to apply to be a Freshly Picked retailer.
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