FAQ's / Contact – Freshly Picked

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FAQ's / Contact


Hello there, we look forward to hearing from you! For your convenience, we've collected all of our FAQ's in one location and hopefully you can find the answer to your question below. For faster checkout, we highly recommend creating an account. 

THE FRINGE 

Can I change my billing date? 

Yes, you can edit your billing preferences in your account settings on freshlypicked.com.

Will a notification be sent before payment is going to be taken out or after it’s been processed?

You will receive an email once your credit card is charged every month, and your new $10 monthly rewards will automatically be added to your account.

What happens if my payment fails?

Your Fringe membership account access will expire and be inactive, until you are able to update your payment info.

How can I cancel my subscription?

While we hope you’d never want to cancel your subscription to The Fringe, you can cancel at any time. Simply email customer service: fringe@freshlypicked.com

How are my rewards applied if I return product?

Your refund will be processed automatically and your rewards will be credited back to your subscription account.

If I cancel my subscription, do I still have access to my remaining balance? If so, for how long?

Yes! You can access your rewards at any time through your freshlypicked.com account login. You will not, however, have access to the 20% off Fringe benefits.

How soon after cancelling does the discount access expire?

You will lose access to your Fringe 20% savings immediately upon cancellation of your subscription, however, you will still have access to any leftover monthly rewards on your account.

Can my discount be shared with friends/family?

The Fringe savings and benefits are applicable to members only.

Can I gift any of my credit to someone else?

The Fringe savings and benefits are applicable to members only.  

Can I use a Freshly Picked Gift Card to purchase The Fringe?
No. 

Is there an option to send a Fringe Subscription as a gift to someone else?

Yes, you simply purchase the annual subscription option ($120)

Why is there a gift card showing on my purchase?

Your Fringe credits will show as a gift card being redeemed when you use it on purchases.

Can I redeem less than the full value of my rewards?

No, you can only redeem your entire rewards’ value (unless your order total is less than your rewards’ value), or you may elect not to redeem your rewards for that purchase.

Can I cash out my rewards at the end of a period that they are NOT used?

No, the reward value is not applicable for cash out value. You can, however, redeem the rewards on Freshly Picked website purchases.

Can I join The Fringe if I live overseas?

You certainly can access all of The Fringe benefits except the free shipping, unfortunately.

MOCCASINS

How do I determine which size to purchase for my child?
Please measure your child's foot from heel to big toe before purchasing and compare it to our shoe size chart. Our shoes run true to measurement, so make sure you follow the instructions on the size chart page. If your child is in-between sizes, we recommend going with a smaller size in our soft-soled moccasins, and a larger size in our Sneakers. Freshly Picked leather shoes with stretch slightly as they are worn in. 

How do I clean my moccasins?
With the Freshly Picked Suede Cleaning Kit

My elastic piece that has been sewn together is sticking out of the side of my moccasin, what can I do about this?
That is a very easy fix! If you pull the opposing side of the elastic it will pull through to the center of the moccasin. 
What type of leather do you use?
We pride ourselves on sourcing top quality leather and use 100% genuine cow hide leather for all our moccasins. Please note that the leather dye may transfer onto light colored fabric. 

The leather looks different from shoe to shoe, is this normal?
Yes! We use the same color for each shoe, however some hides have a slight variance in the color and your shoes may look a little different.  Once they are worn a couple of times, they will start to even out. Also, since these are a handmade product, each pair is unique with its own character and imperfections. 

I have a crawling baby or a newly walking toddler, the toe of the shoe seems to be wearing the color off of the leather, is this normal?
Yes! The color will wear off slightly on the toe if your baby is crawling and dragging their toes on the ground or if they are starting to walk and also dragging their toes from this. This is just the nature of leather and completely normal.

It looks like my pair of moccasins came with two left feet, is this normal?
Yes! The pattern for the moccasins is the same for both feet. The pair will look the same and as they are worn a definite left or right side will start to appear through love and memories. 

I purchased two different styles of moccasins in the same size. Why does there seem to be a size variation between the two styles?
We use the same pattern for all moccasins of the same size. However, Freshly Picked moccasins are handmade from genuine leather, which can cause a slight variation between the shoes. Leather hides can vary in thickness and, depending on the type of leather, there may be some size variations. For example, suede moccasins fit differently than leather moccasins because of their natural texture and ability to stretch over time. 

Are Freshly Picked moccasins good for walkers?
Our soft soled moccasins are perfect for children who are starting to walk! The American Academy of Pediatrics (AAP) recommends soft soled shoes for early walkers as children learn by gripping their toes on the ground, and they don't need arch support yet. We have great articles here and here about why moccasins are the healthiest choice for first time walkers.
 

THE SANDAL 

In what sizes are The Sandals by Freshly Picked offered?
Sizes 3-13. 

Are The Sandal sizes the same as moccasin sizes?
No, they run true to standard kid shoe sizes. So we recommend ordering a size up from your regular moccasin size. 
 
How does the buckle work?
The buckle is a custom prong-free design that makes it easy to put on your child's foot, and means the sandals work in between sizes as well. To use the buckle, thread the leather strap between the buckle and the notched end of the sliding catch. Slide the strap through the rest of the buckle as usual and you're done! To tighten, simply pull on the strap until the fit is comfortable.

What are the sandals made of, are they leather?
The Sandal by Freshly Picked is made out of high-quality, water-resistant leather upper with a genuine leather insole sewn to a durable rubber sole. The buckle is a nickel-free metal.

Can boys wear The Sandal style?
Yes! The styles are considered unisex.

Do these work well with early walkers?
Yes! They tested well with early walkers for stability. The cushioned rubber sole allows for flexibility, comfort and durability.
 
Do these fit chubby feet?
In fit testing, the opening of the sandal fit the majority of chubby feet. We recommend the Carmel and Rockaway Sandal styles for extra chubby feet. 
 
Where are The Sandals made?
They are handmade in Mexico.

ORDER QUESTIONS

I upgraded to 2 or 3 day shipping and my order didn't ship when I thought it would, why is that?

As it states on every product page, it may take 3-5 business days for your order to be processed and ready to ship, from there, the shipping time is determined by the shipping you selected at checkout.

If you order is placed before 5:00 pm MST that it will be shipped the following business day. If your oder is placed after 5:00 pm MST it will be shipped on the 2nd business day. Please note that we only ship M-F on business days only.

Free Shipping?

The free shipping that is mentioned on our website for orders over $100 only applies before taxes.  

If you are sold out of one size of shoe can I buy another size of the same shoe and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because sometimes we do not restock certain styles of shoes once they sell out.

Where is my order?
Thank you so much for your order! You can check your order status here. Please allow at least 2-4 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check your inbox and spam folder.

Lost Package Process
Please contact our Customer Service team at hello@freshlypicked.com if tracking shows your package has been delivered. We will file any claims and investigate on your behalf. 


What is your exchange or refund policy?
Our refund policy can be found on our policy page

Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change size, shipping address or combine multiple orders). 

Why do I have to pay to pick up my package?

When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. I cannot declare your item as a gift, it is illegal and a federal offense in the United States, a.k.a. I will go to jail. Thank you for asking though.

WHOLESALE

Do you wholesale your moccasins?
Yes, please apply here if you want to apply to be a Freshly Picked retailer.

DROP US A LINE

 

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Member Perks

  • 20% off the FP website every time you shop!
  • $10 monthly store credit!
  • Free shipping on everything!
  • Early access to shop new collections monthly!

Payment Schedule:

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You pay $10 today and will be charged every month on the same day of the month. Billing date cannot be changed and will be debited automatically from the card you place on file.

You pay $120 in full today and can immediately begin using your membership credit. Billing date cannot be changed and will be debited automatically from the card you place on file.

Fringe Club
Additional Terms & Conditions

Freshly Picked Subscription Terms and Conditions Revised March 23, 2018

Welcome to the Freshly Picked subscription program (“Program”). We appreciate your business and look forward to serving your needs. These terms and conditions are a binding agreement (“Agreement”) that governs the relationship between you (“You” or “Member”) and Freshly Picked LLC (“Freshly Picked” or “We”). We reserve the right to make amendments to this Agreement from time to time, and we will post the revised versions on our website when we do. Amended terms are binding on any orders placed after the new terms are posted to our website. Subscription Costs and Benefits You pay $10 per month to become a Member. In exchange, you receive the following benefits for as long as your monthly fees are current. You will receive a $10 in-store credit each month. This credit can be rolled over and added to current credits from month to month. You will receive 20% off everything in our online store. You will receive early access to products we list exclusively for subscribers. The products we list are in our sole and absolute discretion. You will receive free standard ground shipping in the United States and Canada. If we provide you with different costs and benefits when you subscribe, those provisions (only those that relate to the specific costs and benefits) will prevail over these terms. Subscription Rules We never issue any refunds for cash. The credits are exclusively available for in-store purchases of Freshly Picked products. If you cease paying your subscription fees and your membership lapses, or if you choose to cancel your membership, you will not be eligible to become a member again for a period of twelve months. Credit Card Authorization and Payment We use a third-party credit card processor to store and process credit card transactions. By entering into this Agreement, you authorize us to charge your credit card for the subscription fee and any of the products you order online. If for any reason your credit card charge is reversed, you agree to pay our fees in the amount set forth above via other payment method reasonably acceptable to us. Any unpaid amount shall accrue interest in the lesser of 12% per annum, accrued monthly, or the maximum amount allowed by law. Warranty Disclaimer and Liability Limit FRESHLY PICKED MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND TITLE. WE DO NOT WARRANT THAT OUR SERVICES WILL BE AVAILABLE AT ALL TIMES OR THAT PRODUCTS YOU DESIRE TO PURCHASE WILL ALWAYS BE AVAILABLE. EXCEPT WITH REGARD TO OUR WILLFUL MISCONDUCT, NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY, AND IN CONSIDERATION OF THE RELATIVE RISKS AND REWARDS, WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING; NOR, EXCEPT FOR OUR WILLFUL MISCONDUCT, SHALL OUR TOTAL LIABILITY OF ANY KIND ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF $500.00. Miscellaneous This Agreement shall be governed by and construed in accordance with the laws of the State of Utah, without reference to the United Nations Convention on the International Sales of Goods. The parties hereby submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Oregon and waive any objections to jurisdiction therein that are based on forum non conveniens. If any provision of this Agreement, including without limitation the warranty disclaimer and liability limitation terms, shall be unlawful, void, or for any reason unenforceable, then the unenforceable or void portion of that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provisions. This Agreement and any applicable terms agreed in a sign-up document, as each may be amended as set forth herein, are the entire agreement between you and Company relating to the subject matter herein. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. Freshly Picked Subscription Terms and Conditions Revised March 23, 2018 Welcome to the Freshly Picked subscription program (“Program”). We appreciate your business and look forward to serving your needs. These terms and conditions are a binding agreement (“Agreement”) that governs the relationship between you (“You” or “Member”) and Freshly Picked LLC (“Freshly Picked” or “We”). We reserve the right to make amendments to this Agreement from time to time, and we will post the revised versions on our website when we do. Amended terms are binding on any orders placed after the new terms are posted to our website. Subscription Costs and Benefits You pay $10 per month to become a Member. In exchange, you receive the following benefits for as long as your monthly fees are current. You will receive a $10 in-store credit each month. This credit can be rolled over and added to current credits from month to month. You will receive 20% off everything in our online store. You will receive early access to products we list exclusively for subscribers. The products we list are in our sole and absolute discretion. You will receive free standard ground shipping in the United States and Canada. If we provide you with different costs and benefits when you subscribe, those provisions (only those that relate to the specific costs and benefits) will prevail over these terms. Subscription Rules We never issue any refunds for cash. The credits are exclusively available for in-store purchases of Freshly Picked products. If you cease paying your subscription fees and your membership lapses, or if you choose to cancel your membership, you will not be eligible to become a member again for a period of twelve months. Credit Card Authorization and Payment We use a third-party credit card processor to store and process credit card transactions. By entering into this Agreement, you authorize us to charge your credit card for the subscription fee and any of the products you order online. If for any reason your credit card charge is reversed, you agree to pay our fees in the amount set forth above via other payment method reasonably acceptable to us. Any unpaid amount shall accrue interest in the lesser of 12% per annum, accrued monthly, or the maximum amount allowed by law. Warranty Disclaimer and Liability Limit FRESHLY PICKED MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND TITLE. WE DO NOT WARRANT THAT OUR SERVICES WILL BE AVAILABLE AT ALL TIMES OR THAT PRODUCTS YOU DESIRE TO PURCHASE WILL ALWAYS BE AVAILABLE. EXCEPT WITH REGARD TO OUR WILLFUL MISCONDUCT, NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY, AND IN CONSIDERATION OF THE RELATIVE RISKS AND REWARDS, WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING; NOR, EXCEPT FOR OUR WILLFUL MISCONDUCT, SHALL OUR TOTAL LIABILITY OF ANY KIND ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF $500.00. Miscellaneous This Agreement shall be governed by and construed in accordance with the laws of the State of Utah, without reference to the United Nations Convention on the International Sales of Goods. The parties hereby submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Oregon and waive any objections to jurisdiction therein that are based on forum non conveniens. If any provision of this Agreement, including without limitation the warranty disclaimer and liability limitation terms, shall be unlawful, void, or for any reason unenforceable, then the unenforceable or void portion of that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provisions. This Agreement and any applicable terms agreed in a sign-up document, as each may be amended as set forth herein, are the entire agreement between you and Company relating to the subject matter herein. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.