We proudly stand behind the quality of our products and services and want our customers to be happy. We handle returns and exchanges on a case-by-case basis, and place customer satisfaction at the center of our policy decisions. For more specific information, please refer to our policy guidelines below. Please note, we are only able to accept returns or exchanges on items purchased directly through Freshly Picked.
*If you want to return a gift, please email customer service directly here as gift returns are done manually so the gift giver is not notified! Thanks!
RETURN & REFUND POLICY
We will gladly refund an unworn pair of moccasins with it's original moccasin packaging within 30 days of purchase date. If you would like to schedule a return, please email our team at firstname.lastname@example.org to arrange return. Your refund will be issued in the original payment method. We are only able to accept returns or exchanges on items purchased directly through Freshly Picked.
We will gladly exchange an unworn pair of moccasins in it's original packaging within 120 days of purchase date. If you would like to schedule an exchange, please email our team at email@example.com. We are only able to accept returns or exchanges on items purchased directly through Freshly Picked.
The address that we ship to is your PAYPAL ADDRESS. Please make sure that the address within your Paypal account is your shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Please make sure your color selection, size, and PayPal address are correct before you purchase! Once orders are placed we are unable to change them. Our distribution center will process and ship your order within 1-2 business days of placement.
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery. Thank you so much for your purchase! The Freshly Picked Team