Hello there, we look forward to hearing from you! For your convenience, we've collected all of our FAQ's in one location and hopefully you can find the answer to your question below. For faster checkout, we highly recommend creating an account.
The leather looks different from shoe to shoe, is this normal?
Yes! We use the same color lot for each shoe, however some hides have a slight variance in the color and your shoes may look a little different. Once they are worn a couple of times, they will start to even out.
I have a crawling baby or a newly walking toddler, the toe of the shoe seems to be wearing the color off of the leather, is this normal?
Yes! The color will wear off slightly on the toe if your baby is crawling and dragging their toes on the ground or if they are starting to walk and also dragging their toes from this. This is just the nature of leather and completely normal.
It looks like my pair of moccasins came with two left feet, is this normal?
Yes! The pattern for the moccasins is the same for both feet. The pair will look the same and as they are worn a definite left or right side will start to appear through love and memories.
We use the same pattern for all moccasins of the same size. However, Freshly Picked moccasins are handmade which can cause slight variation. Leather hides comes from different parts of the animal so it varies in thickness. Depending on the type of leather, part of the hide the leather came from, and the handmade nature of the moccasins there has always been size variation and will continue to be slight size variations.
Are Freshly Picked moccasins good for walkers?
Our soft soled moccasins are perfect for children who are starting to walk! The American Academy of Pediatrics (AAP) recommends soft soled shoes for early walkers as children learn by gripping their toes on the ground, and they don't need arch support yet. We have great articles here and here about why moccasins are the healthiest choice for first time walkers.
I upgraded to 2 or 3 day shipping and my order didn't ship when I thought it would, why is that?
As it states on every product page, it may take 3-5 business days for your order to be processed and ready to ship, from there the shipping time is determined by the shipping spend selected at checkout.
If you order is placed before 5:00 pm MST that it will be shipped the following day. If your oder is placed after 5:00 pm MST it will be shipped on the 2nd business day.
If you are sold out of one size of shoe can I buy another size of the same shoe and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because sometimes we do not restock certain styles of shoes once they sell out.
Where is my order?
Thank you so much for your order! You can check your order status here. Please allow at least 3-5 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
What is your exchange or refund policy?
Our refund policy can be found on our policy page.
Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change size, shipping address or combine multiple orders).
When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax. I cannot declare your item as a gift, it is illegal and a federal offense in the United States, a.k.a. I will go to jail. Thank you for asking though.
Do you wholesale your moccasins?
Yes, please apply here if you want to apply to be a Freshly Picked retailer.
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